Before making a reservation at Wonder Home Apartments, please read these Regulations and accept their content. These Regulations are consistent with the provisions of Art. 8.1. point 1 of the Act of July 18, 2002 on the provision of electronic services (consolidated text: Journal of Laws of 2016, item 1030, as amended).
§1. [Definitions]
- Apartamenty Wonder Home - Apartamenty Wonder Home Spółka z ograniczoną odpowiedzialnością, based in Karpacz, [code 58-540], at ul. Myśliwska 1H/2, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for Wrocław-Fabryczna in Wrocław, 9th Commercial Division, under KRS number: 0001018736, REGON: 524448551, NIP: 6112824270; and Sebastian Aksak, running a registered business under the name Apartamenty Wonder Home based in Legnica, at ul. Janowska 68, [code 59-220], NIP 691-173-91-67; Service Provider within the meaning of the Act of July 18, 2002 on the provision of electronic services (consolidated text: Journal of Laws of 2016, item 1030, as amended);
- Guest - a natural person who is a party to the contract for the provision of accommodation services concluded with Wonder Home Apartments, obliged to comply with these Regulations; Service recipient within the meaning of the Act of July 18, 2002 on the provision of electronic services (consolidated text: Journal of Laws of 2016, item 1030, as amended).
- Website - Wonder Home Apartments website available at: www.wonderhome.eu. The Website Operator is Sebastian Aksak described in point 1 of the Definition;
- Apartments - premises intended for short-term rental, registered in the register of facilities providing accommodation services, so-called uncategorized - in the category of facilities that are not hotel facilities, [in accordance with the Act of August 29, 1997 on hotel services and the services of tour guides and tourist guides, Journal of Laws . Laws of 1997 No. 133 item 884., consolidated text OJ of 2020, item 2211 as of late amended], described on the Website, managed by Wonder Home Apartments under separate agreements concluded with the owners of the premises, diverse in terms of equipment, location, number of beds, types of beds and availability of parking or Wi-Fi. Due to their intended use for tourist rental, the offered premises show signs of current wear and tear;
- Photos - illustrative photos posted on the Wonder Home Apartments Website, taken when the premises were taken over. The photos do not show traces of current wear and tear of the Apartments, scratches, scuffs, changes in equipment that are irrelevant from the point of view of the accommodation service, and other traces resulting from the current use of the premises. The condition of the Apartment may differ slightly from the photos presented in the Wonder Home Apartments offer;
- Apartment rental agreement - a short-term rental agreement concluded between Wonder Home Apartments and Guests, upon receipt by Guests of confirmation of the reservation under the conditions specified in these Regulations, to which the Act of June 21, 2001 on the protection of tenants' rights and the housing resources of the commune does not apply (Article 2.1.4 of the Act, i.e. Journal of Laws of 2016, item 1610, as amended);
- Parking space - a free space assigned to a given Apartment for one passenger car, designated in the parking lot or garage, individually indicated in the Apartment description. Parking spaces assigned to the Apartment are located in areas managed by Housing Communities, independent in organizational and legal terms from Wonder Home Apartments, therefore, parking spaces, despite their indication, are not guaranteed by Wonder Home Apartments and are not included in the price Accommodation Services;
- Mass media - television and Internet signals /Wi-Fi/ available free of charge in selected Apartments, individually indicated in their description, available in principle. The media are broadcast by external suppliers, organizationally and legally independent of Wonder Home Apartments, therefore, the media, despite their indication, are not guaranteed by Wonder Home Apartments and are not included in the price of the Accommodation Service;
- Registration procedure - a set of activities performed by Guests at the designated service office, consisting in particular of: presenting a valid identity document, filling out the registration card manually, legibly, confirming prior reading of the Regulations and paying the missing fee. Failure to complete the registration procedure by guests prevents Wonder Home Apartments from providing accommodation services. If guests refuse to comply with the Registration Procedure, the reservation is canceled and the deposit is non-refundable;
- Overnight stay - the designated period of stay of Guests in the Apartment, starting at 3 p.m. on the first day of the booked date and ending at 11.00 a.m. on the last day of the booked date;
- Accommodation service - a service provided by Wonder Home Apartments to guests, consisting in providing accommodation in a selected Apartment. The accommodation service does not include access to the Media and the Parking Space, which means that the lack of access to the Media or the Parking Space does not affect the quality and correctness of the accommodation service provided;
- Accommodation service costs - the fee paid by guests for the accommodation service in the Apartment, calculated without access to the media and a parking space;
- One-off service costs - a one-time fee paid by guests for the one-time provision of: bed linen, towels, hygiene products, cleaning products and kitchen equipment during each stay as part of the so-called starter package, as well as service and reservation services;
- Deposit - an optional fee collected as indicated by Wonder Home Apartments, used to secure possible claims in the event of damage caused by guests;
- Local fee - a fee collected from guests in accordance with the currently applicable Resolutions of the City Council on the introduction and determination of the local fee rate, its payment deadlines and the method of its collection;
- Platform service costs - a fee paid to Wonder Home Apartments by guests making reservations on paid platforms (outside the Wonder Home Apartments Website), each time added to the price of the reservation on the platform;
- Reservation form - an online form available on the Website, used to book accommodation services online;
- Electronic address - marking of the IT system enabling communication via electronic means of communication, in particular e-mail;
- ICT system - a set of cooperating IT devices and software, ensuring the processing, storage, sending and receiving of data via telecommunications networks, within the meaning of the Act of July 16, 2004, Telecommunications Law (Journal of Laws of 2014, item 243). as amended);
- Online reservation - reservation of Accommodation Services made in the IT System;
- Telephone reservation - reservation of accommodation services made by Wonder Home Apartments at the Guest's request expressed orally in a telephone conversation. Making a deposit payment means that you have read and accepted the booking conditions described in the Regulations;
- Force majeure - an external event, impossible to predict and impossible to prevent, including in particular: natural phenomena and cataclysms, strikes, wars and riots, state of emergency and deprivation of the Apartment by the supplier of electricity, gas, heating energy, water, TV signal, Wi-Fi -Fi / Internet, as well as the occurrence of failures and faults for which Wonder Home Apartments are not responsible;
- Providing a service electronically - providing a service provided remotely without the simultaneous presence of the parties, by transmitting data via an ICT system;
§ 2. [General booking conditions]
- Wonder Home Apartments provide accommodation services to guests within the scope and under the conditions specified in the Regulations.
- Guests are obliged to comply with the Regulations.
- Guests make online reservations for accommodation services by performing the activities recommended by the reservation system. These activities consist of:
- completing the Reservation Form, indicating the selected Apartment, date of stay, number of people, as well as contact details such as name, surname, e-mail address, mobile phone number,
- submitting a declaration (by checking the appropriate place in the Reservation Form) that you have read and accepted the Regulations,
- submitting a declaration (by checking the appropriate place in the Reservation Form) about consent or lack of consent to receiving commercial information electronically,
- selecting the book option in the Reservation Form.
- Immediately after making an online Reservation, Wonder Home Apartments will send a confirmation of the reservation to the e-mail address provided in the Reservation Form, including: reservation number, name and surname of the person making the reservation, length of stay, selected Apartment, accommodation service costs and payment terms. The costs of the accommodation service indicated in the confirmation do not include one-off service costs in the amount indicated in the description of each Apartment.
- The reservation is considered confirmed after paying a deposit in the amount in accordance with the current reservation conditions.
§ 3. [Arrival and departure policy]
- Wonder Home Apartments carries out the Registration Procedure according to the principles described in the Regulations.
- The Registration Procedure is carried out at the hours indicated in the booking confirmation, taking into account office opening hours.
- Arrival of a guest after office hours is possible only after making prior, individual arrangements in this regard.
- Failure of the Guest to complete the Registration Procedure during office hours, in the absence of individual arrangements in this regard, will result in the cancellation of the reservation, including the loss of the deposit.
- By way of individual arrangements, the Guest, with the consent of Wonder Home Apartments, may skip the registration procedure at the designated office. In such a case, the Guest collects the keys to the Apartment from the locker provided, after completing the electronic registration card and making full payment in advance for the accommodation costs and one-off service costs.
- After the end of the stay, the Guest is obliged to return the keys to the Apartment in the designated office or locker by the time specified in the booking conditions. Any deviations in the return of keys and failure to comply with previously agreed arrangements are borne by the Guest, who is responsible for the property entrusted to him.
- When leaving the Apartment, the Guest is absolutely obliged to close the windows and balcony doors, turn off the water taps, turn off the lights and lock the entrance door. The guest is fully liable for any damage resulting from failure to fulfill the above obligations.
- If the Guest does not leave the Apartment by the time indicated in the booking conditions, the Guest is obliged to pay a contractual penalty in an amount equivalent to half the cost of the last night's accommodation in a given Apartment.
- If the delay in handing over the keys to the Apartment exceeds 2 hours, the Guest is obliged to pay a contractual penalty in an amount equivalent to the full cost of the last night's accommodation in a given Apartment.
- To secure possible claims for compensation, Wonder Home Apartments may collect a deposit from guests. The deposit is interest-free and is refundable after the Guests have checked out and the condition of the Apartment has been checked, but no later than 10 business days after check-out.
§ 4. [Provision of accommodation service]
- The accommodation service provided by Wonder Home Apartments does not include additional cleaning, additional replacement of bed linen and towels, or additional equipment of the Apartment with extra beds, beds, baby cots and others not mentioned in the Apartment description.
- Apartments, apart from the so-called The starter package does not include hygiene and sanitary products, cleaning and household products, and firewood.
- Guests can stay in the Apartment in the number of guests specified in the reservation. Guests are not allowed to stay more than the maximum number of beds specified on the Website.
- If, contrary to the booking conditions, the number of guests arriving at the Apartment exceeds the maximum number of beds, Wonder Home Apartments has the right to refuse to accommodate additional people or to accommodate them for an additional fee on the first day after arrival at the Apartment.
- If it is found that other people who are not included in the reservation are staying overnight illegally, a fee of PLN 300 per night will be added to each night booked by the Guest for each additional unregistered person.
- Guests are obliged to comply with the regulations established by the Housing Communities operating within the Apartment's location, as well as to comply with the rules of parking and movement on internal roads, night curfew, occupational health and safety and fire protection rules of the facility. Between 10 p.m. and 6 a.m., behavior that disturbs residents' recreation is prohibited.
- The Guest is obliged to use the Apartment in accordance with its intended purpose and to return it unchanged. It is prohibited to remove any furnishings and decorations from the Apartment, rearrange the furniture or make independent repairs. In the event of violation of the rules in this respect, the Guest will be obliged to cover the costs of restoring the Apartment to its condition on the day of arrival.
- If dirt is left beyond the standard wear and tear of the Apartment, Guests will be obliged to bear the costs of removing it.
- Guests are prohibited from subletting the Apartment, handing it over to third parties, or copying the keys to the Apartment given to them for the duration of their stay.
- If the keys are lost, the Guest is obliged to pay a contractual penalty of PLN 500.
- Smoking is strictly prohibited in the Apartments. In case of non-compliance with the ban, the Guest is obliged to pay a contractual penalty of PLN 500.
- As a rule, it is prohibited to bring animals into the Apartments under penalty of PLN 500, unless otherwise agreed individually with the Guest.
- In the event of a gross, hooligan violation of the rules set out in these Regulations, Wonder Home Apartments has the right to terminate the contract with immediate effect and remove the Guest and his/her accompanying persons from the Apartment.
- The Guest is responsible for the Apartment and the property entrusted to him located in the Apartment. If the Guest causes damage, he will be obliged to repair it in full. The repair cost will be estimated based on market prices.
- If items belonging to the Guest are left in the Apartment, they will be sent back at the Guest's expense. The guest is obliged to provide by e-mail: name, surname and name of the apartment or reservation number, as well as a description of the item left behind. All formalities and costs related to the return of the left item are the responsibility of the Guest.
§ 5. [Change of date, shortening of stay, cancellation, withdrawal from the contract, absence]
- The possibility of changing the reservation date depends on the offer selected when making the reservation. The rules for changing the date in selected offers are indicated on the Website. Depending on the season in which the newly selected date falls, Wonder Home Apartments will determine the number of days of stay possible for the price of the first reservation.
- standard offer - the required deposit is 50% of the stay cost, changing the date is possible up to 7 days before arrival
- non-refundable offer - the required deposit is 100% of the cost of stay, in case of changing the date, the amount paid is not refundable or transferred to another reservation
- The possibility of canceling a reservation depends on the offer selected when making the reservation. Cancellation policies for selected offers are indicated on the website. The deposit amount paid is refundable within 7 days of canceling the reservation. The exception are special circumstances related to crisis situations in the country, regulated by appropriate legal provisions.
- If you shorten your stay at the Wonder Home Apartments after paying for the reservation, the amount paid will not be refunded.
- Failure to pay the deposit within the time specified in the booking confirmation will result in cancellation of the booking.
- A canceled reservation may be reinstated at the Guest's request, provided the selected Apartment is available.
- If the reservation is canceled less than 7 days before arrival, the deposit amount is non-refundable.
- Despite the lack of cancellation of the reservation by the Guest who paid the deposit within the time specified in the reservation confirmation, if the Guest does not report to the Wonder Home Apartments during office hours on the day of the planned start of the stay, the reservation is canceled for reasons attributable to the Guest, and the deposit amount paid is non-refundable. In such a situation, the Apartment is released in the system for further sale, regardless of the number of days covered by the deposit paid.
- Guests there is no right to withdraw from the accommodation reservation agreement, in accordance with Art. 38 point 12 of the Consumer Rights Act (Journal of Laws of 2014, item 827).
- In the event of Force Majeure, which makes it impossible to complete the reservation made by the Guest, Wonder Home Apartments, depending on the availability of Apartments, propose a change of date or another Apartment of a similar standard and price, and if the change is not possible within the specified date, Wonder Home Apartments withdraw from the contract and make refund of the deposit paid.
§ 6. [Complaints about services]
- The staff of Wonder Home Apartments makes every effort to ensure that guests stay in a convenient and comfortable apartment and provide a high standard of service.
- If the Guest believes that the accommodation service was performed incorrectly, he has the right to file a complaint. By making a reservation, the Guest agrees to the complaint procedure and confirms that he or she has read its content.
- A complaint addressed to Wonder Home Apartments may concern the quality and cleanliness of the Apartment, as well as the service provided by Wonder Home Apartments.
- Pursuant to applicable legal regulations, Wonder Home Apartments are liable to Guests for non-performance or improper performance of the accommodation service, pursuant to Art. 471 of the Civil Code.
- Pursuant to Art. 471 of the Civil Code, the Guest may demand from Wonder Home Apartments compensation for damage resulting from non-performance or improper performance of the service. However, he is obliged to prove that the service was performed improperly and to indicate that specific damage was caused to his property as a result.
- Pursuant to Art. 471 of the Civil Code, Apartamenty Wonder Home is liable for damage only if it results from the fault or negligence of the staff of Apartamenty Wonder Home.
- The law excludes Wonder Home Apartments' liability for actions or omissions of third parties unrelated to the company, over which the Wonder Home Apartments staff have no influence. In particular, Wonder Home Apartments is not responsible for inappropriate behavior of third parties, unrelated to the company, who disturb the peace or quiet in the premises, illegally occupy a parking space allocated to guests, block a vehicle belonging to Wonder Home Apartments guests in any place or in any other way, make your stay in the selected Apartment difficult and unpleasant. Such exclusion of liability is not the result of bad will or careless operation of Wonder Home Apartments, but the lack of any regulatory rights towards third parties and influence on their actions or omissions.
- Guests of Wonder Home Apartments may submit a complaint in traditional written form by submitting a letter to the nearest office or by e-mail to the following address: ac@wonderhome.eu
- In the case of accommodation services provided by uncategorized facilities, such as Wonder Home Apartments, the rules and deadlines for complaints are not specifically regulated in applicable legal regulations. For these reasons, the complaint procedure approved and accepted by guests in the Regulations before making a reservation is binding and must be followed.
- Complaints regarding accommodation defects such as breakdowns, damage, non-compliance with the reservation should be reported immediately after their discovery, no later than the end of the stay.
- Complaints regarding the state of cleanliness should be reported immediately after noticing them, no later than within 2 hours of arrival.
- If a Guest who is dissatisfied with the service provided to him does not submit a complaint within the deadline set by Wonder Home Apartments, he retains the right to submit it later, but Wonder Home Apartments recognizes, to the detriment of the Guest, complaints whose validity cannot be verified in any way.
- Photos taken by the Guest indicating irregularities in the cleanliness of the Apartment are considered evidence in the case if they are attached to a complaint submitted immediately after accommodation. Photos revealed after a Guest's stay of several days cannot be reliable in determining the state of cleanliness found upon arrival at the Apartment.
- If a Guest files a complaint regarding improper cleanliness in the Apartment, Wonder Home Apartments reserves the right to immediately remove the irregularities, in accordance with the provisions of the Civil Code, by cleaning again. The guest is obliged to personally participate in the complaint procedure, and in particular is obliged to allow the staff access to the apartment rented to him in order to determine the validity of the complaint.
- If the Guest prevents the staff of Wonder Home Apartments from making corrections and objects to allowing service and cleaning services to enter the Apartment, his claims for financial compensation will be recognized to his detriment.
- If the Guest files a complaint due to technical defects discovered in the Apartment, the Guest has the right to request their removal free of charge, in a proper and timely manner, and in particular the replacement of the defective or supplementary minor equipment in the Apartment.
- If it is not possible to remove technical faults in the Apartment due to a failure of the heating system, electricity, water, etc., Wonder Home Apartments will, if possible, offer the Guest another Apartment for replacement.
- If it is not possible to change the Apartment for the Guest, in the situation described in the previous point, by mutual consent, the Guest may decide to stay in the Apartment despite its defects, in exchange for a price reduction proportional to the degree of difficulty of the stay, or the Guest may withdraw from the contract and demand refund of the price paid.
- Due to improper performance of the contract by Wonder Home Apartments, the Guest has the right to demand financial compensation. This right applies when:
- The Apartment ordered by the Guest has technical defects that cannot be removed, it is not possible to change the Apartment, and the Guest, knowing the level of difficulties, consciously decides to stay in it. In such a situation, the parties, by mutual agreement, determine the amount of compensation, depending on the degree of inconvenience and the length of its occurrence in relation to the Guest's entire stay.
- You are not entitled to financial compensation if:
- disclosed defects and irregularities were removed immediately after they were reported;
- contrary to the terms of the accepted regulations, the Guest prevented the staff of Wonder Home Apartments from removing irregularities or verifying them;
- The Guest refused to change the Apartment to another one free from defects, knowingly and voluntarily stayed in the defective Apartment, despite the offer made by Wonder Home Apartments;
- any difficulties, e.g. in the supply of water, electricity, gas, heating energy, electricity, TV, Internet, Wi-Fi, are not due to reasons attributable to the Apartment but result from the activities of other external operators, including Water and Sewerage Plants, Energy and Gas Plants, city government units or Internet and TV signal providers.
- inconsistencies or defects indicated by the Guest are solely a subjective assessment of the attractiveness of the premises and do not in any way hinder the use of the accommodation service in the Apartment, including: revealed scratches, slight, minor discolorations or stains, lack of a skirting board, lack of an element of equipment or furniture that was in the illustrative photo of the Apartment, if it does not affect the comfort and possibility of providing the accommodation service, and traces of wear resulting from the use of the Apartment for rent tourist;
- uncleanliness and dirt were revealed as a result of special, special efforts made by guests in places inaccessible during normal, standard use of the premises, e.g. traces of dust in the place after moving corners, sofas or chests of drawers, which cannot be removed by the cleaning person on their own, tops of kitchen furniture, revealed after removing the skirting boards, in sewage grates or in other places requiring special effort on the part of the Guest, if the circumstances and the method of obtaining them clearly indicate that the actions taken by the Guest were aimed at a pre-planned request for a price reduction.
- It is not possible to withdraw from the contract or demand compensation in the event of an insignificant defect, e.g. a scratched refrigerator door, scratch marks on the door frame, doors, and other defects that are purely aesthetic, not functional. The significance of the defect should be analyzed taking into account its significance for the purpose of the Apartment and the purpose for which the Guest rented the accommodation service.
- If, after a thorough analysis of the validity of the complaint submitted by the Guest, Wonder Home Apartments does not accept his claims, and the Guest does not share Wonder Home Apartments' arguments expressed in the refusal to accept the complaint, he may refer the matter to court. In such a case, the obligation to prove that due to improper performance of the contract by Wonder Home Apartments, the Guest suffered damage that is related (causally related) to the incorrect operation of Wonder Home Apartments, rests with the Guest demanding payment of compensation. Therefore, it is the Guest who must demonstrate that the condition and conditions in the Apartment were inconsistent with the concluded contract and that these conditions were bad and prevented him from using the accommodation service in the Apartment.
- Filing a complaint by the Guest does not exempt him from paying for the part of the accommodation service already provided by Wonder Home Apartments.
- Wonder Home Apartments will respond to the complaint received from the Guest and inform him or her about the method of its consideration in writing or via e-mail.
- Wonder Home Apartments will respond to the Guest's complaint within 30 days from the date of its receipt, unless separate regulations provide otherwise.
- The response to the complaint will include:
- factual and legal justification, unless the nature of the allegations does not require it,
- information about the reported problem with an indication of the relevant parts of the contract or regulations in force at the facility, unless the nature of the allegations raised does not require it,
- indication of the person providing the answer.
- Payment of the financial claim or other compensation to the Guest takes place immediately, but no later than 30 days from the date the complaint is accepted.
- Detailed information on the possibility for a Guest who is a consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen and social organizations whose statutory tasks include consumer protection. , Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php; http://www.uokik.gov.pl/wazne_adresy.php.
- A guest who is a consumer has the following exemplary options for using out-of-court methods of dealing with complaints and pursuing claims:
- The guest is entitled to apply to the permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection, with a request to resolve a dispute arising from the concluded Agreement; the regulations for the organization and operation of permanent consumer arbitration courts are specified in the regulation of the Minister of Justice of July 6, 2017. on determining the regulations for the organization and operation of permanent arbitration courts attached to voivodeship inspectors of trade inspections;
- The guest is entitled to contact the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on Trade Inspection, with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Guest and Wonder Home Apartments; information on the rules and procedure of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of individual Provincial Inspectorates of the Trade Inspection;
- The Guest may obtain free assistance in resolving the dispute between the Guest and Wonder Home Apartments, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers). ; advice is provided by the Consumer Federation at the free consumer hotline number 800 007 707 and by the Polish Consumers Association at the email address: advice@dlakonsumentow.pl;
- The Guest retains the right to bring an action regarding a complaint to a common court, in accordance with applicable law.
§ 7. [Intellectual property rights]
- All rights to the content contained on the Website belong to Apartamenty Wonder Home or third parties who have consented to their dissemination by Apartamenty Wonder Home, in particular: texts, logos, graphics, photos, videos, icons presented on the Website may not be reproduced or distributed in any form and without the prior written consent of Apartamenty Wonder Home.
- Pursuant to the provisions of the Act of June 30, 2000. Industrial property law (Journal of Laws of 2021, item 324, as amended) The Patent Office issued a Protection Certificate under number 342779 for the Wonder Home Apartments trademark. It is prohibited to use or alter the trademark without the written consent of Wonder Home Apartments.
§ 8. [Tourist Voucher]
- The Polish Tourist Voucher is a form of support for families with at least one child and families with disabled children. Vouchers are available regardless of income level. The value of the voucher is PLN 500 for each child up to 18 years of age, and for children with a disability certificate, PLN 1,000.
- Payment using the voucher may be made multiple times until the allocated funds are exhausted, no longer than September 30, 2022, while the date of stay itself may be set after September 30, 2022.
- In order to use the funds granted under the Polish Tourist Voucher to pay the costs of your stay at Wonder Home Apartments, you must first register on the ZUS Electronic Services Platform (PUE ZUS) and activate the voucher. Registration is possible using a Trusted Profile, a qualified electronic signature and some online banking systems. After activating the voucher in the IT system, guests will receive a voucher in the form of a unique 16-digit number, which will be sent to them by PUE ZUS via text message to the indicated telephone number or e-mail address.
- The voucher can be used to pay the costs of your stay only in apartments marked with the Tourist Voucher symbol. The received 16-digit unique voucher number should be provided to the Wonder Home Apartments reception staff when paying for the accommodation service, then provide the payment confirmation code received via SMS at the time of transaction.
- Payment by voucher does not exempt guests from complying with the cancellation policy in force at the time of booking. This means that if the Guest cancels the reservation, the funds received using the voucher will not be refunded if the cancellation occurs after the free cancellation period has expired.
- If the cost of the accommodation service exceeds the value of the funds allocated in the form of a voucher, the missing amount must be paid from your own funds. To complete the payment, please contact the Wonder Home Apartments office.
- A receipt, bill or invoice will be issued to the person entitled to the voucher. The Act on the Polish Tourist Voucher does not require the invoice to include a note about the child. In the event of partial payment from funds granted in the form of a voucher and partial payment from own funds, Wonder Home Apartments will issue a receipt, bill or invoice for the total amount of the service. Wonder Home Apartments will not issue an invoice to the company for a stay paid using funds allocated in the form of a voucher, because the idea of the Polish Tourist Voucher is to provide a service to the child, not the company.
§ 9. [Personal data protection]
Based on Article. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 EC, we would like to inform you that:
- The administrator of personal data is Sebastian Aksak, running a registered business under the name Apartamenty Wonder Home, based in Legnica, at ul. Janowska 68, [code 59-220], entered into the Central Register and Information on Economic Activity kept by the Minister of Development, NIP 691-173-91-67.
- Guests' personal data will be processed for the following purposes:
- provision of the accommodation service, in accordance with Art. 6 section 1 letter b and c GDPR, for a period no longer than 5 years from the end of the financial year in which the service was provided. In this respect, the data processed includes: name and surname, e-mail addresses, telephone numbers, payment card number or bank account number, information about the date of stay, information about accommodation preferences, the number of people included in the order, the number and age of children included in the order, residential addresses, NIP number, data necessary to issue a VAT invoice, contact language;
- implementation of marketing of own products, in accordance with Art. 6 section 1 letter f GDPR, until an objection is raised, including in order to respond to inquiries sent by e-mail or using the contact form on the website and in the event of subscribing to the newsletter. In this respect, the data processed includes: name and surname, e-mail addresses, telephone numbers and the content of the inquiry;
- documenting the service performed in connection with the obligation arising from the provisions of the Accounting Act and tax law, in accordance with Art. 6 section 1 letter c GDPR, for a period no longer than 5 years from the end of the financial year in which the service was provided,
- possible determination, investigation or defense against claims, in accordance with Art. 6 section 1 letter f GDPR, for the period necessary to achieve the intended purpose.
- Depending on the consent granted, personal data will be processed for the purpose of marketing own products after the deadlines indicated above, based on the consent granted to the processing of personal data, in accordance with Art. 6 section 1 letter a GDPR, until the consent is withdrawn.
- Guests have the right to request from Wonder Home Apartments access to data concerning them, rectification, deletion or limitation of processing, and the right to transfer data.
- Guests have the right to lodge a complaint with the supervisory authority responsible for personal data protection.
- Providing personal data by guests is voluntary, but without providing it, Wonder Home Apartments cannot conclude a contract for the provision of accommodation services or entrust the apartment, therefore the ordered service cannot be provided.
- Guests' personal data are not sold, but are entrusted under a separate agreement to entities providing reservation systems and are subject to profiling, i.e. automated processing in order to assess and determine personal characteristics or user needs.
§ 10. [Final provisions]
- The content of the Regulations is published on the Wonder Home Apartments Website.
- In matters not regulated in the Regulations, the following provisions apply:
- Act on the provision of electronic services - of July 18, 2002 (Journal of Laws of 2016, item 1030, as amended);
- Personal Data Protection Act - of August 29, 1997 (consolidated text: Journal of Laws of 2016, item 922, as amended);
- Civil Code Acts - of April 23, 1964 (Journal of Laws of 2016, item 380, as amended);
- Act on Tourist Services - of August 29, 1997 (consolidated text: Journal of Laws of 2011, item 432, as amended);
- Act on Consumer Rights - of May 30, 2014 (Journal of Laws of 2014, item 827, as amended);