Before making a reservation at Wonder Home Apartments, please read and accept these Regulations. These Regulations are consistent with the provisions of art. 8.1. point 1 of the Act of 18 July 2002 on the provision of services by electronic means (consolidated text: Journal of Laws of 2016, item 1030, as amended).

§1. [Definitions]

1. Apartamenty Wonder Home – Apartamenty Wonder Home Spółka z ograniczoną odpowiedzialnością, with its registered office in Karpacz, [code 58-540], at 1H/2 Myśliwska Street, entered into the Register of Entrepreneurs of the National Court Register maintained by the District Court for Wrocław-Fabryczna in Wrocław, 9th Commercial Division, under the KRS number: 0001018736, REGON: 524448551, NIP: 6112824270; and Sebastian Aksak, conducting recorded business activity under the name Apartamenty Wonder Home with its registered office in Legnica, at 68 Janowska Street, [code 59-220], NIP 691-173-91-67; Service provider within the meaning of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2016, item 1030, as amended);
2. Guest - a natural person who is a party to an agreement for the provision of accommodation services, concluded with Apartamenty Wonder Home, obliged to comply with these Regulations; Service Recipient within the meaning of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2016, item 1030, as amended).
3. Service - the website of Wonder Home Apartments available at: www.wonderhome.eu. The Operator of the Service is Sebastian Aksak described in point 1 of the Definitions;
4. Apartments – premises intended for short-term rental, entered into the register of facilities providing accommodation services, the so-called uncategorised – in the category of facilities that are not hotel facilities, [in accordance with the Act of 29 August 1997 on hotel services and the services of tour guides and tourist guides, Journal of Laws 1997 No. 133 item 884, consolidated text]. OJ of 2020, item 2211 as amended], described in the Service, managed by Wonder Home Apartments under separate agreements concluded with the owners of the premises, diverse in terms of equipment, location, number of beds, types of beds and availability of parking or Wi-Fi. The offered premises, in connection with their intended use for tourist rental, show signs of current wear and tear;
5. Photos - illustrative photographs posted on the Wonder Home Apartments Service, taken at the time of taking over the management of the premises. The photos do not show traces of current wear and tear of the Apartments, scratches, scuffs, changes in the equipment that are irrelevant from the point of view of the accommodation service, and other traces resulting from the current use of the premises. The condition of the Apartment may differ slightly from the photos presented in the Wonder Home Apartments offer;
6. Apartment rental agreement - a short-term rental agreement concluded between Wonder Home Apartments and Guests upon receipt by the Guests of a booking confirmation under the terms and conditions specified in these Regulations, to which the Act of 21 June 2001 on the protection of tenants' rights and the municipal housing resources does not apply (Article 2.1. point 4 of the Act, i.e. Journal of Laws of 2016, item 1610, as amended);
7. Parking Space – a free parking space for one passenger car assigned to a given Apartment, designated in a parking lot or garage, individually indicated in the description of the Apartment. Parking Spaces assigned to the Apartment are located on areas managed by Housing Communities, independent in terms of organization and law from Wonder Home Apartments, therefore, Parking Spaces, despite their indication, are not guaranteed by Wonder Home Apartments and have not been included in the price of the Accommodation Service;
8. Mass media – television and internet signals /Wi-Fi/ provided free of charge in selected Apartments, individually indicated in their description, available in principle. Mass media are broadcast by external suppliers independent in organizational and legal terms from Wonder Home Apartments, therefore, Mass media, despite their indication, are not guaranteed by Wonder Home Apartments and have not been included in the price of the Accommodation Service;
9. Registration Procedure - a set of activities performed by Guests in a designated service office, consisting in particular of: presenting a valid identity document, filling in the registration card legibly by hand, confirming that they have read the Regulations and paying the missing fee. Failure to comply with the Registration Procedure by Guests prevents the Wonder Home Apartments from providing the accommodation service. In the event of the Guests refusing to comply with the Registration Procedure, the reservation is cancelled and the deposit is non-refundable; 
10. Accommodation day - the designated time of the Guests’ stay in the Apartment, starting at 3 p.m. on the first day of the booked date and ending at 11 a.m. on the last day of the booked date;
11. Accommodation service - a service provided by Wonder Home Apartments for Guests, consisting of providing accommodation in a selected Apartment. The accommodation service does not include access to the Media and the Parking Space, which means that the lack of access to the Media or the Parking Space does not affect the quality and correctness of the accommodation service provided;
12. Accommodation service costs - the fee paid by Guests for the Accommodation Service in the Apartment, calculated without access to the Media and the Parking Space;
13. One-off service costs - a one-off fee paid by Guests for the one-time provision of bed linen, towels, hygiene products, cleaning products and kitchen equipment as part of the so-called starter package, as well as service and reservation handling;
14. Deposit - an optional fee charged according to the instructions of Wonder Home Apartments, serving to secure possible claims in the event of damage caused by Guests;
15. Local fee - a fee collected from Guests in accordance with the currently applicable Resolutions of the City Council, regarding the introduction and determination of the local fee rate, the deadlines for its payment and the method of its collection;
16. Platform service costs – a fee paid to Wonder Home Apartments by Guests making reservations on paid platforms (outside the Wonder Home Apartments Website), each time added to the price of the reservation on the platform;
17. Reservation form - an online form available on the Website, used to book accommodation services online;
18. Electronic address – designation of an IT system enabling communication via electronic means, in particular e-mail;
19. Teleinformatic system - a set of cooperating IT devices and software, ensuring the processing, storage, sending and receiving of data via telecommunications networks, within the meaning of the Act of 16 July 2004 - Telecommunications Law (Journal of Laws of 2014, item 243, as amended);
20. Online booking - booking of accommodation services made in the IT system;
21. Telephone Reservation - reservation of Accommodation Services made by Wonder Home Apartments at the request of the Guest expressed verbally in a telephone conversation. Making a deposit payment means familiarization and acceptance of the reservation conditions described in the Regulations;
22. Force majeure - an external event, impossible to predict and prevent, including in particular: natural phenomena and cataclysms, strikes, wars and riots, a state of emergency and deprivation of the Apartment by the supplier of electricity, gas, heating energy, water, television signal, Wi-Fi / Internet, as well as the occurrence of failures and faults for which Wonder Home Apartments are not responsible;
23. Provision of services by electronic means - performance of a service provided remotely without the simultaneous presence of the parties, by transmitting data via an IT system;

§ 2. [General booking conditions]

1. Wonder Home Apartments provide Guests with accommodation services within the scope and under the conditions specified in the Regulations.
2. Guests are obliged to comply with the Regulations.
3. Guests make an online Reservation of Accommodation Services by performing the activities recommended by the reservation system. These activities consist of:

1. completing the Reservation Form, indicating the selected Apartment, date of stay, number of people, as well as contact details such as name, surname, e-mail address, mobile phone number,
2. submitting a declaration (by checking the appropriate box in the Reservation Form) about having read and accepting the Regulations,
3. submitting a declaration (by checking the appropriate box in the Reservation Form) of consent or lack of consent to receive commercial information electronically,
4. selecting the book option in the Booking Form.

4. Immediately after making an online Reservation, Wonder Home Apartments send a booking confirmation to the email address provided in the Reservation Form, indicating: booking number, name and surname of the person making the reservation, length of stay, selected Apartment, Costs of accommodation service and payment terms. The Costs of accommodation service indicated in the confirmation do not include One-off service costs, in the amount indicated in the description of each Apartment. 
5. The reservation is considered confirmed after paying a deposit in the amount in accordance with the current reservation conditions.

§ 3. [Arrival and departure policy]

1. Wonder Home Apartments conduct the Registration Procedure according to the principles described in the Regulations.
2. The Registration Procedure is carried out at the times indicated in the booking confirmation, taking into account office opening hours. 
3. Guest arrivals after office hours are possible only after prior, individual arrangements have been made in this regard. 
4. Failure by the Guest to report to the Registration Procedure during office hours, in the absence of individual arrangements in this respect, will result in the cancellation of the reservation, including the loss of the deposit.
5. By way of individual arrangements, the Guest, with the consent of Wonder Home Apartments, may skip the Registration Procedure in the designated office. In such a case, the Guest collects the keys to the Apartment from the locker provided to him, after filling in the electronic registration card and making a full payment in advance for the Accommodation Costs and One-off Service Costs.
6. After the end of the stay, the Guest is obliged to return the keys to the Apartment to the designated office or locker, by the time specified in the booking conditions. Any deviations in the return of keys and failure to comply with previously established arrangements are the responsibility of the Guest, who is responsible for the property entrusted to him.
7. When leaving the Apartment, the Guest is absolutely obliged to close the windows, balcony doors, turn off the water in the taps, turn off the lights and lock the entrance door. The Guest is fully liable for any damage resulting from failure to fulfill the above obligations.
8. If the Guest fails to leave the Apartment by the time indicated in the booking conditions, the Guest is obliged to pay a contractual penalty in the amount equivalent to half of the cost of the last overnight stay in a given Apartment. 
9. If the delay in returning the keys to the Apartment exceeds 2 hours, the Guest is obliged to pay a contractual penalty in the amount equivalent to the full costs of the last overnight stay in a given Apartment. 
10. To secure any potential claims for damages, Wonder Home Apartments may collect a deposit from Guests. The deposit is non-interest bearing and is refundable after the Guests have checked out and the condition of the Apartment has been checked, but no later than 10 business days after check-out.

§ 4. [Provision of accommodation service]

1. The accommodation service provided by Wonder Home Apartments does not include additional cleaning, additional change of bed linen and towels, additional equipment of the Apartment with extra beds, beds, cots and other items not listed in the description of the Apartment.
2. Apartments, apart from the so-called The starter package does not include hygiene and sanitary products, cleaning and household products, and firewood. 
3. Guests may stay overnight in the Apartment in the number specified in the reservation. It is prohibited to stay overnight in a number of Guests greater than the maximum number of beds specified in the Service.
4. In the event that, contrary to the terms of the booking, the number of Guests arriving at the Apartment exceeds the maximum number of beds, Wonder Home Apartments has the right to refuse to accommodate additional persons or to accommodate them for an additional fee on the first day after arrival at the Apartment.
5. If it is found that other people not included in the reservation are staying overnight illegally, a fee of PLN 300 per day for each additional, unregistered person will be added to the night booked by the Guest.
6. Guests are required to comply with the regulations established by the Housing Communities operating within the location of the Apartment, as well as to comply with the rules of parking and movement on internal roads, night silence, health and safety rules and fire protection of the facility. Between 10:00 p.m. and 6:00 a.m., behaviors that disturb the rest of the residents are prohibited.
7. The Guest is obliged to use the Apartment in accordance with its intended purpose and return it in an unchanged condition. It is forbidden to remove any elements of equipment and decorations from the Apartment, rearrange the furniture and make repairs on your own. In the event of a violation of the rules in this regard, the Guest will be obliged to cover the costs of restoring the Apartment to the condition on the day of arrival.
8. If dirt is left in excess of standard wear and tear of the Apartment, Guests will be required to bear the costs of removing it.
9. Guests are prohibited from subletting the Apartment or transferring it to third parties or copying the keys to the Apartment given to them for the duration of their stay.
10. In case of loss of keys, the Guest is obliged to pay a contractual penalty of PLN 500.
11. Smoking is strictly prohibited in the Apartments. If the ban is not observed, the Guest is obliged to pay a contractual penalty of PLN 500.
12. As a rule, it is forbidden to bring pets into the Apartments, under penalty of a fine of PLN 500, unless otherwise individually agreed with the Guest.
13. In the event of a gross, hooligan violation of the rules set out in these Regulations, Wonder Home Apartments have the right to terminate the contract with immediate effect and remove the Guest and any persons accompanying him from the Apartment.
14. The Guest is responsible for the Apartment and the property entrusted to him/her in the Apartment. In the event of damage caused by the Guest, he/she will be obliged to repair it in full. The cost of repair will be estimated based on market prices.
15. If items belonging to the Guest are left in the Apartment, they will be sent back at their expense. The Guest is required to provide the following information via email: first name, last name and name of the apartment or reservation number, as well as a description of the item left behind. All formalities and costs related to the return of the item left behind are the responsibility of the Guest. 

§ 5. [Change of date, shortening of stay, cancellation, withdrawal from the contract, absence]

1. The possibility of changing the reservation date depends on the offer selected when making the reservation. The rules for changing the date in selected offers are indicated on the Website. Depending on the season in which the newly selected date falls, Wonder Home Apartments will determine the number of days of stay possible for the price of the first reservation.
   • standard offer - the required deposit is 50% of the cost of the stay, the date can be changed up to 7 or 14 days before arrival, depending on the offer selected when booking
   • non-refundable offer - the required deposit is 100% of the cost of stay, in case of changing the date, the amount paid is not refundable or transferred to another reservation 
2. The possibility of canceling a reservation depends on the offer selected when making the reservation. The cancellation rules for selected offers are indicated on the website. The paid deposit amount is refundable within 14 business days of canceling the reservation. The exception are special circumstances related to crisis situations in the country, regulated by appropriate legal regulations.
3. If you shorten your stay at the Wonder Home Apartments after paying for the reservation, the amount paid will not be refunded.
4. Failure to pay the deposit within the time specified in the booking confirmation will result in cancellation of the booking.
5. A canceled reservation may be reinstated at the Guest's request, provided the selected Apartment is available.
6. If the reservation is canceled less than 7 days before arrival, the deposit amount is non-refundable.
7. Despite the lack of cancellation of the reservation by the Guest who paid the deposit within the time specified in the reservation confirmation, if the Guest does not report to the Wonder Home Apartments during office hours on the day of the planned start of the stay, the reservation is canceled for reasons attributable to the Guest, and the deposit amount paid is non-refundable. In such a situation, the Apartment is released in the system for further sale, regardless of the number of days covered by the deposit paid.
8.  Guests there is no right to withdraw from the accommodation reservation agreement, in accordance with Art. 38 point 12 of the Consumer Rights Act (Journal of Laws of 2014, item 827).
9. In the event of Force Majeure, which makes it impossible to complete the reservation made by the Guest, Wonder Home Apartments, depending on the availability of Apartments, propose a change of date or another Apartment of a similar standard and price, and if the change is not possible within the specified date, Wonder Home Apartments withdraw from the contract and make refund of the deposit paid.

§ 6. [Complaints about services]

1. The staff of Wonder Home Apartments makes every effort to ensure that guests stay in a convenient and comfortable apartment and provide a high standard of service. 
2. If the Guest considers that the Accommodation Service was performed incorrectly, he/she has the right to file a complaint. By making a reservation, the Guest agrees to the complaint procedure and confirms that he/she has read its content.
3. A complaint addressed to Wonder Home Apartments may concern the quality and cleanliness of the Apartment, as well as the service provided by Wonder Home Apartments. 
4. In accordance with applicable legal provisions, Wonder Home Apartments are liable to Guests for failure to perform or improper performance of the Accommodation Service, pursuant to Article 471 of the Civil Code. 
5. In accordance with Article 471 of the Civil Code, the Guest may demand that Wonder Home Apartments repair the damage resulting from the failure to perform or improper performance of the service. However, the Guest is obliged to prove that the service was performed improperly and indicate that this caused specific damage to his property. 
6. In accordance with Article 471 of the Civil Code, Wonder Home Apartments are liable for damage only if it results from the fault or omission of Wonder Home Apartments staff. 
7. The law excludes the liability of Wonder Home Apartments for the actions or omissions of third parties not related to the company, over which the staff of Wonder Home Apartments has no influence. In particular, Wonder Home Apartments are not responsible for the improper behavior of third parties, not related to the company, who disturb the peace or quiet in the premises, illegally occupy a parking space allocated to Guests, block a vehicle belonging to Guests of Wonder Home Apartments in any place or in any other way, make the stay in the selected Apartment difficult and unpleasant. Such exclusion of liability is not the result of bad will or negligent actions of Wonder Home Apartments, but the lack of any orderly rights towards third parties and influence on their actions or omissions. 
8. Guests of Wonder Home Apartments can file a complaint in traditional written form by submitting a letter to the nearest office or by e-mail to the following address: ac@wonderhome.eu
9. In the case of Accommodation Services provided by uncategorized facilities, which include Wonder Home Apartments, the rules and deadlines for complaints have not been specifically regulated in the applicable legal regulations. For these reasons, the complaint procedure approved and accepted by Guests in the Regulations before making a reservation is binding and must be followed. 
10. Complaints regarding accommodation defects such as breakdowns, damage, non-compliance with the reservation should be reported immediately after their discovery, no later than the end of the stay.
11. Complaints regarding the state of cleanliness should be reported immediately after noticing them, no later than within 2 hours of arrival. 
12. If a Guest who is dissatisfied with the service provided to him/her does not submit a complaint within the time limit set by Wonder Home Apartments, he/she retains the right to submit a complaint at a later date; however, Wonder Home Apartments will consider complaints whose validity cannot be verified in any way to the detriment of the Guest. 
13. Photos taken by the Guest indicating irregularities in the cleanliness of the Apartment are considered evidence in the case if they are attached to the complaint filed immediately after check-in. Photos disclosed after the Guest's stay of several days cannot be conclusive in determining the cleanliness of the Apartment upon arrival. 
14. In the event of a complaint by a Guest due to improper cleanliness in the Apartment, Wonder Home Apartments reserve the right to immediately remove the irregularities, in accordance with the provisions of the Civil Code, by carrying out another cleaning. The Guest is obliged to participate in the complaint procedure in person, and in particular is obliged to allow the staff access to the Apartment rented to him, in order to determine the validity of the complaint. 
15. If the Guest prevents the Wonder Home Apartments staff from making corrections and objects to the service and cleaning services being allowed into the Apartment, any claims for financial compensation made by him/her will be considered to his/her detriment.
16. If the Guest files a complaint due to technical defects revealed in the Apartment, the Guest has the right to demand their free, proper and timely removal, and in particular the replacement of defective or supplementary minor equipment of the Apartment.
17. If it is impossible to remove technical faults in the Apartment due to a failure of the heating system, electricity, water, etc., Wonder Home Apartments will, if possible, offer the Guest another Apartment for replacement.
18. If it is not possible to change the Apartment for the Guest, in the situation described in the preceding point, by mutual consent, the Guest may decide to stay in the Apartment despite its defect, in exchange for a reduction in the price in proportion to the degree of inconvenience to the stay, or the Guest may withdraw from the contract and demand a refund of the price paid.
19. Due to improper performance of the contract by Wonder Home Apartments, the Guest has the right to demand financial compensation. This right applies if:

1. the Apartment ordered by the Guest has technical defects that cannot be removed, it is not possible to change the Apartment, and the Guest, knowing the level of inconvenience, consciously decides to stay in it. In such a situation, the parties determine the amount of compensation by mutual agreement, depending on the level of inconvenience and the length of its occurrence in relation to the entire stay of the Guest.

20. You are not entitled to financial compensation if:

1. disclosed defects and irregularities were removed immediately after they were reported;
2. contrary to the terms of the accepted regulations, the Guest prevented the Wonder Home Apartments staff from removing the irregularities or verifying them;
3. The Guest refused to change the Apartment to another one free from defects, consciously and voluntarily remained in the defective Apartment, despite the offer made by Wonder Home Apartments;
4. any difficulties, e.g. in the supply of water, electricity, gas, heating energy, electricity, TV, Internet, Wi-Fi, do not result from reasons attributable to the Apartment but result from the activities of other external operators, including Water and Sewage Plants, Power and Gas Plants, city government units or Internet and TV signal providers. 
5. the discrepancies or defects indicated by the Guest are solely a subjective assessment of the attractiveness of the premises and do not in any way impede the use of the Accommodation Service in the Apartment, including, among others, revealed scratches, slight, small discolourations or stains, missing skirting boards, missing equipment or furniture that was in the illustrative photo of the Apartment, if it does not affect the comfort and possibility of providing the Accommodation Service, and signs of wear and tear resulting from the use of the Apartment for tourist rental;
6. dirt and grime were discovered as a result of special, exceptional efforts made by Guests in places inaccessible during normal, standard use of the premises, e.g. traces of dust in places after moving corner sofas or chests of drawers, which cannot be moved independently by the cleaning person, on the tops of kitchen furniture, discovered after moving skirting boards, in drains or in other places requiring special effort on the part of the Guest, if the circumstances and the manner of obtaining them clearly indicate that the actions taken by the Guest were aimed at a pre-planned request for a price reduction.

21. It is not possible to withdraw from the contract or demand compensation in the event of an insignificant defect, e.g. scratched refrigerator door, traces of scratches on the door frame, door, and others, which are of an aesthetic nature only, not functional. The significance of the defect should be analyzed taking into account its significance for the purpose of the Apartment and the purpose for which the Guest rented it, i.e. the Accommodation Service.
22. If, after a thorough analysis of the validity of the complaint submitted by the Guest, Wonder Home Apartments do not take into account their claims, and the Guest does not share the arguments of Wonder Home Apartments expressed in the refusal to accept the complaint, they may refer the case to court. In such a case, the obligation to prove that in connection with the improper performance of the contract by Wonder Home Apartments, the Guest suffered damage that is related (has a causal relationship) to the improper operation of Wonder Home Apartments rests with the Guest claiming payment of compensation. Thus, the Guest must prove that the condition and conditions in the Apartment were inconsistent with the concluded contract and that these conditions were bad and prevented them from using the accommodation service in the Apartment.
23. Submitting a complaint by the Guest does not release him from paying for the used part of the Accommodation Service already provided by Wonder Home Apartments.
24. Wonder Home Apartments will respond to complaints received from the Guest and inform them about the method of its consideration in writing or by e-mail.
25. Wonder Home Apartments will respond to the complaint within 30 days of its receipt, unless separate provisions provide otherwise. 
26. The response to the complaint will include:

1. factual and legal justification, unless the nature of the allegations does not require it,
2. information about the reported problem with an indication of the relevant parts of the contract or regulations in force at the facility, unless the nature of the allegations raised does not require it,
3. indication of the person providing the answer.

27. Payment of the financial claim or other compensation to the Guest shall be made immediately, but no later than 30 days from the date the complaint is accepted. 
28. Detailed information on the possibility for a Guest who is a consumer to use out-of-court methods of handling complaints and pursuing claims and the rules of access to these procedures are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php; http://www.uokik.gov.pl/wazne_adresy.php. 
29. A guest who is a consumer has the following examples of possibilities to use out-of-court methods of handling complaints and pursuing claims: 

1. The Guest is entitled to refer to a permanent consumer arbitration court, referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection, with a request to resolve a dispute arising from the concluded Agreement; the regulations for the organization and operation of permanent consumer arbitration courts are specified in the regulation of the Minister of Justice of 6 July 2017 on the determination of the regulations for the organization and operation of permanent consumer arbitration courts at the provincial inspectors of trade inspections; 
2. The Guest is entitled to contact the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection, with a request to initiate mediation proceedings for the amicable settlement of the dispute between the Guest and Wonder Home Apartments; information on the principles and mode of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the offices and on the websites of the individual Provincial Inspectorates of the Trade Inspection; 
3. The Guest may obtain free assistance in resolving a dispute between the Guest and Wonder Home Apartments, also using the free assistance of the district (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers); advice is provided by the Consumer Federation on the free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address: advice@dlakonsumentow.pl; 

30. The Guest reserves the right to file a complaint with a common court, in accordance with applicable law.

§ 7. [Intellectual property rights]

1. All rights to the content contained in the Website are vested in Apartamenty Wonder Home or third parties who have agreed to their distribution by Apartamenty Wonder Home, in particular: texts, logos, graphics, photos, videos, icons, presented on the Website, may not be reproduced or distributed in any form and without the prior written consent of Apartamenty Wonder Home.
2. Pursuant to the provisions of the Act of June 30, 2000. Industrial property law (Journal of Laws of 2021, item 324, as amended) The Patent Office issued a Protection Certificate under number 342779 for the Wonder Home Apartments trademark. It is prohibited to use or alter the trademark without the written consent of Wonder Home Apartments.

§ 8. [Tourist Voucher]

1. The Polish Tourist Voucher is a form of support for families with at least one child and families with disabled children. Vouchers are available regardless of income level. The value of the voucher is PLN 500 for each child up to 18 years of age, and for children with a disability certificate, PLN 1,000.
2. Payment using the voucher may be made multiple times until the allocated funds are exhausted, no longer than September 30, 2022, while the date of stay itself may be set after September 30, 2022.
3. In order to use the funds awarded as part of the Polish Tourist Voucher to pay for the costs of your stay at the Wonder Home Apartments, you must first register on the ZUS Electronic Services Platform (PUE ZUS) and activate the voucher. Registration is possible using a Trusted Profile, a qualified electronic signature and some online banking systems. After activating the voucher in the IT system, Guests will receive a voucher in the form of a unique 16-digit number, which will be sent to them by PUE ZUS via text message to the indicated phone number or e-mail address.
4. The voucher can be used to pay for the cost of your stay only in apartments marked with the Tourist Voucher symbol. The received 16-digit unique voucher number should be given to the Wonder Home Apartments reception staff when paying for the accommodation service, then - you should provide the payment confirmation code received via text message at the time of transaction.
5. Payment by voucher does not exempt Guests from following the cancellation policy in force at the time of booking. This means that if the Guest cancels the booking, the funds accepted with the voucher will not be refunded if the cancellation occurs after the free cancellation period has elapsed.
6. If the cost of the accommodation service exceeds the value of the funds granted in the form of a voucher, the missing amount must be paid from your own funds. To make the payment, please contact the Wonder Home Apartments office.
7. The receipt, bill or invoice will be issued to the person entitled to the voucher. The Polish Tourist Voucher Act does not require that the bill contain a note about the child. In the event of partial payment from funds granted in the form of a voucher and partial payment from own funds, Wonder Home Apartments will issue a receipt, bill or invoice for the total amount of the service. For a stay paid using funds granted in the form of a voucher, Wonder Home Apartments will not issue an invoice to the company, because the idea of the Polish Tourist Voucher assumes the provision of a service to the child, not the company.

§ 9. [Personal data protection]

Based on Article. 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 EC, we would like to inform you that:

1. The controller of personal data is Sebastian Aksak, conducting registered business activity under the name Apartamenty Wonder Home, with its registered office in Legnica, at ul. Janowska 68, [code 59-220], entered into the Central Register and Information on Business Activity kept by the Minister of Development, NIP 691-173-91-67.
2. Guests’ personal data will be processed for the purpose of:

1. performance of the Accommodation Service, in accordance with Article 6 paragraph 1 letter b and c of the GDPR, for a period not longer than 5 years from the end of the financial year in which the service was provided. In this respect, the data processed include: first name and last name, e-mail addresses, telephone numbers, payment card number or bank account number, information on the date of stay, information on accommodation preferences, number of people covered by the order, number and age of children covered by the order, residential addresses, Tax Identification Number, data necessary to issue a VAT invoice, contact language;
2. implementation of marketing of own products, in accordance with Art. 6 section 1 letter f GDPR, until an objection is raised, including in order to respond to inquiries sent by e-mail or using the contact form on the website and in the event of subscribing to the newsletter. In this respect, the data processed includes: name and surname, e-mail addresses, telephone numbers and the content of the inquiry;
3. documenting the service performed in connection with the obligation arising from the provisions of the Accounting Act and tax law, in accordance with Art. 6 section 1 letter c GDPR, for a period no longer than 5 years from the end of the financial year in which the service was provided,
4. possible determination, investigation or defense against claims, in accordance with Art. 6 section 1 letter f GDPR, for the period necessary to achieve the intended purpose.

3. Depending on the consent granted, personal data will be processed for the purpose of marketing own products after the deadlines indicated above, based on the consent granted to the processing of personal data, in accordance with Art. 6 section 1 letter a GDPR, until the consent is withdrawn.
4. Guests have the right to request from Wonder Home Apartments access to their data, rectification, deletion or limitation of processing, as well as the right to transfer data.
5. Guests have the right to lodge a complaint with the supervisory authority responsible for personal data protection.
6. Providing personal data by Guests is voluntary, however, without providing it, Wonder Home Apartments cannot conclude an agreement for the provision of the Accommodation Service or entrust the Apartment, and therefore the ordered service cannot be provided.
7. Personal data of Guests are not sold, but have been entrusted under a separate agreement to entities providing reservation systems and are subject to profiling, i.e. automated processing in order to assess and determine personal characteristics or needs of users.

§ 10. [Final provisions]

1. The content of the Regulations is published on the Wonder Home Apartments Website.
2. In matters not regulated in the Regulations, the following provisions shall apply:

1. Act on the provision of electronic services - of July 18, 2002 (Journal of Laws of 2016, item 1030, as amended);
2. Personal Data Protection Act - of August 29, 1997 (consolidated text: Journal of Laws of 2016, item 922, as amended);
3. Civil Code Acts - of April 23, 1964 (Journal of Laws of 2016, item 380, as amended);
4. Act on Tourist Services - of August 29, 1997 (consolidated text: Journal of Laws of 2011, item 432, as amended);
5. Act on Consumer Rights - of May 30, 2014 (Journal of Laws of 2014, item 827, as amended);