Reservations can be made via the website www.wonderhome.eu or by phone: +48 785 913 913 or +48 75 612 44 55.

Yes. For the standard rate, we require a deposit of 50% of the total booking amount within 24 hours of booking. For the non-refundable rate, we also require payment of the full booking amount within 12 hours.

The deposit will be refunded within 14 business days.

Reservations can be cancelled free of charge up to 7 or 14 days before the planned arrival (according to the cancellation policy). In case of cancellation within 7 or 14 days before arrival - a fee of 50% of the booking value is charged.

Non-refundable reservations are non-refundable – in the event of cancellation or no-show, the full amount of the reservation will be charged.

Change of date is possible only for the standard offer – up to 7 days before the arrival date, subject to apartment availability.

Yes, it is possible to restore a cancelled reservation – subject to availability of the apartment.

This is a great value for guests who are certain about their stay. It requires a 100% payment within 24 hours and does not provide a refund in the event of cancellation.

It offers free cancellation or change of date up to 7 days before arrival. Requires 50% deposit within 24 hours. Additional payment can be made on arrival.

The remaining amount must be paid at the reception on the day of arrival at the latest.

Yes, we accept Blik payments.

Yes. To receive an invoice, please provide your billing details when making your reservation.

Yes, we offer vouchers for your stay – perfect as a gift. Please contact the reception.

 Check-in is possible from 15:00, while check-out is by 11:00.

Yes, overnight accommodation is possible as long as the reservation has been fully paid and registration details have been completed.

Keys can be collected at the Reception or you can use the locker with an access code. In some apartments, instead of keys, there are electronic door handles - also opened with a code. Codes are sent on the day of arrival by text message and e-mail.

Yes, we offer quick and easy online check-in. Detailed instructions will be sent to you via email prior to your arrival.

We will do our best to accommodate early check-in, subject to availability. Please contact Reception on the day of arrival to confirm this.

Late check-out is possible depending on the availability of the apartment. Please contact the Reception in advance - this may involve additional costs.

If the apartment is available, we will be happy to extend your stay. Please contact the Reception to check availability and make payment.

Shortening your stay is possible, but does not involve a refund of the money paid. Please read the booking conditions or contact the Reception.

Yes, we offer travel cots for children – at an additional cost.

Some apartments are equipped with accessories for small children.

Unfortunately, our apartments are not adapted to the needs of people with disabilities.

Yes, some apartments have air conditioning.

Yes, we offer apartments with a garden.

Yes, we offer apartments with bathtubs.

Yes, some apartments are equipped with fireplaces – traditional, electric or bio-fireplaces.

Firewood can be purchased in person at our Reception at ul. Konstytucji 3 Maja 17 or ordered for delivery to the apartment - please contact the Reception.

Yes, we offer apartments with sauna.

Yes, some apartments are equipped with a washing machine.

Yes, we offer apartments equipped with a dishwasher.

Most apartments have a coffee machine. Please contact the reception to find out if your apartment has a pressure, drip or capsule coffee machine.

Yes, Wi-Fi is available in most apartments.

Some apartments have a microwave.

Yes, some apartments are equipped with an oven.

Most apartments have balcony furniture.

Yes, in some locations near the apartments there are attractions for children, e.g. playgrounds.

Yes, each apartment is assigned one free parking space.

Yes, we offer apartments with a parking space in the garage.

No, we do not currently have charging stations for electric cars.

In some locations this is possible.

No, our parking lots are not guarded or monitored.

No, parking is free.

Yes, we offer apartments close to the center.

Yes, we have apartments located near tourist trails.

Yes, some apartments are located very close to the ski slopes.

No, we do not offer amenities such as a swimming pool or SPA.

Yes, we offer many apartments with beautiful mountain views.

Yes, we provide fresh towels and bed linen.

No, the apartments are not equipped with safes.

Yes, we organize transfers to or from the airport or train station upon request. Please contact the Reception in advance to arrange the details and costs of the trip.

Yes, most apartments allow pets - for an additional fee. Pets must be reported to the Reception, a deposit may be required.

Yes, children up to 5 years of age, sleeping with their parents, stay free of charge.

Yes, it is possible to order breakfasts and other meals with delivery to the apartment - thanks to cooperation with local Wonder Home partners. Details of the breakfast and catering offer are available on our website www.wonderhome.eu

All apartments are subject to total smoking ban. Violation of the ban will result in a fine. contractual penalty of PLN 500.

No, according to the facility regulations the organization of parties and social gatherings in the apartments is prohibited.

Please report any faults immediately to the Reception – by phone or in person. The telephone number is in the information booklet in the apartment and on our website.

Complaints should be submitted by e-mail to the following address: ac@wonderhome.eu. Please describe the problem in detail and attach photos if possible. We will respond to complaints within 30 business days.

The service fee is a one-time fee charged for preparing the apartment for the guests' stay. It includes full cleaning and preparation of bed linen and towels.

Apartments are not cleaned during your stay, but it is possible to order an additional cleaning service for an additional fee.

Yes, additional cleaning is possible after contacting the Reception and setting an appointment. This service is additionally paid.

Yes, towel and bed linen change is available upon request, for an additional fee. Please contact the Reception to arrange the details.

The cancellation policy in case of illness is in accordance with the terms of the selected offer (standard or non-refundable). Please read our booking conditions or contact Reception for more information.

It is only possible to change the booked apartment if the booking was made in the offer standard and it is possible to 7 days before planned arrival.

In case of loss of apartment keys, please report immediately to the Reception, where you will be able to collect spare keys. You must also pay a fee of 500 PLN for losing keys.

In case of later arrival, please inform the reception.

No. Free transport from Karpacz train station is available to selected locations. Before booking, please check whether your chosen apartment is within the service area. 👉 Check transfer availability

When booking, just select the date, apartment and check the option “Free transfer on arrival.” After making your reservation, please contact the reception by phone to arrange pickup details.

No. For Wonder Home guests who register for the service according to the procedure, the transfer on arrival is completely free of charge.

No. The service only covers transportation from Karpacz Railway Station to the apartment. Guests are responsible for their own return arrangements.

We recommend that you register your interest in using free transport no later than 1 day before your arrival to ensure efficient transport arrangements.

Yes. Guests booking through Booking.com can also take advantage of our free transfer service – simply select the appropriate option and confirm pickup by calling our reception.